REFRESH YOUR TRAINERS

TRAIN THE TRAINERS MASTERCLASS

The purpose of the training is to ensure all participants have been exposed to the essentials requirements and methodologies of being a successful speaker and trainer. Participants will be trained on the methodology that trainers are not born, they are made.

It is proposed that this program be delivered, using various learning methodologies.

PROGRAM OVERVIEW

The Training Cycle

  • The four stage training cycle that all successful trainers must be familiar with.

The Adult Learner

  • The adult learner is different from the child learner. This should be reflected in the design, method and delivery of a training event.

  • The learning behaviors and approaches of an adult learner will be explored.

Training Methods

  • Different training methods will be explored. Case studies and role plays to identify which method/s would be appropriate in different scenarios will be implemented.

  • The advantages and limitations of each training method will also be discussed.

  • Examples of a couple of the training methods are one on one coaching. Discussion, experimental, on the job etc.

Controlling Nerves

  • Nerves caused by the fear of speaking in front of people is normal

  • Nerves in moderation are beneficial. Nerves get the adrenalin flowing and ensure that body and mind are ready to give their best performance.

  • Participants will learn how to control nerves through preparation of material, preparing for the audience and preparing for themselves.

Facilitation Techniques

  • Delivery versus facilitation

  • Dealing with interruptions

  • Positive language

  • Listening

  • Matchers and mismatches

Facilitator v's Lecture

  • The role of a facilitator is to make the participants think and learn through reflection.

  • Different questioning techniques to make the learner think and learn.

  • The do's and don'ts of a successful facilitator

  • Situations of when a trainer should be lecturer and facilitator.

The Verbal Cues

  • The significance of verbal cues such as the pause, verbal signals and rhetorical questioning and how they help learners follow a presentation.

The Presenter's Image

  • The way you look can result in a presentation being successful or unsuccessful.

  • Participants will learn how to shine in their selection of clothing, hair and makeup.

  • Key tips and tricks will be revealed to ensure you dress for success as a trainer.

  • Your words are not your message - you are. The way you dress, the way you move, the way you sound can do a lot of talking for you.

The Presenter's Voice

  • The use of the voice in presentations can result in a presentation being successful or unsuccessful.

  • Participants will learn how to put a shine in their voice and enthusiasm.

  • Role plays where all participants must participate will also be implemented.

The Presenter's Body Language

  • The use of the voice in presentations can result in a presentation being successful or unsuccessful.

  • Participants will learn how to put a shine in their voice and enthusiasm.

  • Role plays where all participants must participate will also be implemented.

Interpersonal Facilitation Skills

Responsible Participation

The Value of Visual Aids

  • One good visual aid can save a thousand aids.

  • Use of visual aids to present complex information

  • Use of visual aids to reinforce important ideas and messages.

  • Different kinds of visual aids will be looked at where the pros and cons of each one will be explored.

Audience Questions

  • Audience questions and their significance

  • How to handle disruptive or unrelated questions

  • How to deal with questions where answers are not known.

  • Defensive questions

  • Appreciating questioners

Venue Familiarization

On-Site Inventory

  • Arranging the room to suit the training environment

  • Testing equipment

  • Air conditioning

Visualisation/ Relaxation

  • The process outlined in this section are well known visualisation/relaxation techniques which has been used successfully by many presenters and people involved in high level competitive sports to help them prepare mentally for their performance by helping them to relax and reduce their anxiety.

Suitable Music for Training Activities

  • The different genres of music to use in different training situations

Welcome

  • Participants will be told how their introduction will sell them to their learners.

  • You have 15 minutes to win them over. What should you do in these 15 minutes to win the participants over?

Steps to Consider in a Training

  • On arrival

  • The opening

  • Preview what's to come

  • Pre-exposure

  • Breaks

  • Rituals

  • Revision activities

  • Celebration

  • Closure

  • Additional comments

THE STRUCTURE OF A TRAINING SESSION

Ice Breaker

  • What can you achieve from ice breakers?

  • The importance of ice breakers and how they set the atmosphere of the participants.

  • The real meaning of the acronym R.E.S.T and the importance of it in the ice breaker.

Introducing the Session and your Opening Session

Role Plays

  • People learn when they are involved in the activity. The trainer's role is to get them involved, get them working. The most effective way to do this is through role plays.

  • 3 types of role plays.

  • Facilitator role plays in the front of the group with individual participants

  • Participants are paired and take turns in presenting

  • Participants are put into groups of 3, 1 presenter, 2 the prospect and 3 the observer. The observer takes notes and gives positive feedback to the presenter. They then change roles.

Role Plays

People learn when they are involved in the activity. The trainer's role is to get them involved, get them working. The most effective way to do this is through role plays.

3 types of role plays.

  1. Facilitator role plays in the front of the group with individual participants

  2. Participants are paired and take turns in presenting

  3. Participants are put into groups of 3, 1 presenter, 2 the prospect and 3 the observer. The observer takes notes and gives positive feedback to the presenter. They then change roles.

Evaluation

  • Definition of evaluation

  • The 4 main purposes of evaluation

Training Philosophy and Methods

Our aim is to "help our participants improve results" by providing motivation, competencies and tools to improve the performance of people.

 

Consequently, our focus is very much on training outcomes, not just training activities themselves. Our training therefore is characterised by the following features:

  • Learning should be fun! Although training is a serious matter, there is no reason why the process itself should not be enjoyable. We aim to inject a fun element into our programs.

  • Training is a process rather than an event. Therefore our programs can have several stages that may last for a period of months, not days. Many of our programs are in themselves progressive in that competencies may be built up through a natural succession of programs.

  • We have a "learner-centred" focus. We help people learn rather than teach them. Therefore we see the processes of discussion, experimenting, discovery, reflection etc as very important.

  • We also understand that people are different in learning styles and motivation. We recognise the various "intelligences", left or right brain dominance and preference for auditory, visual or kinesthetic learning methods in the design and implementation of our training programs.

  • Therefore in any program there is likely to be a selection of various accelerated learning techniques and activities including:

 

  • Case studies

  • Discussions

  • Team activities and tasks

  • Self, peer and leader critique

  • Videos

  • Participant presentations

  • Workshops

  • Skills practice

  • Debates

  • Games

  • Competitions

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